>> UPDATE: SCHEDULED CLASS SURVEYS AND DELAYS
At DNV GL we are working to ensure your business continuity and deliver for you, despite the challenges of the COVID-19 crisis. Our offices remain fully operational around the world and our employees remain on the job, either in the office, on location, or at home, to help keep your vessels and business running.
Where possible, we will use the remote survey scheme through the globally available 24/7 DATE (Direct Access to Technical Experts) services. This unique DNV GL service has proven to be of significant value to our customers in these challenging times and allowed to ensure safety and regulatory compliance through the use of modern technology. Since introducing this service in June 2018, DNV GL completed more than 15,000 surveys remotely. The service is provided globally 24/7 through our dedicated teams in Singapore, Høvik, Hamburg, Piraeus and Houston.
DNV GL will generally accept the coronavirus situation as an exceptional circumstance in terms of granting postponement of surveys, applying a force majeure clause. We have developed a process for granting 3-month postponements of renewal/intermediate/annual surveys and are applying this on a case by case basis.
However, where onboard attendance is possible, we encourage you to complete surveys that are due or have already been postponed.
>> UPDATE: SURVEY REQUESTS WORLDWIDE
When making survey bookings we kindly ask all customers to inform us of:
- The vessel’s itinerary for the past 2 weeks, and if any crew changes have taken place during this time.
- If crew changes have taken place, kindly advise countries of origin, transit and destination for these crew.
- In the last two weeks, have there been visitors onboard that have subsequently been confirmed as being infected (e.g. through contact tracing processes).
- Does the vessel/company have a COVID-19 contingency plan implemented onboard/special measures taken.
More importantly, we ask customers to advise us if there are any crew members onboard with symptoms associated with the virus, e.g. fever, sore throat, cough, shortness of breath and difficulty in breathing.
We confirm that our surveyors are closely monitored and do not show any symptoms of the virus when boarding a vessel. Should a DNV GL customer has any other precautionary measures that we need to be aware of, we kindly ask to advise us of them at the time of the survey booking.
UPDATE: COMPONENT AND MATERIAL CERTIFICATION (CMC) SERVICES
DNV GL is making every effort to provide component and material certification (CMC) services during the global COVID-19 pandemic. However, travel and access restrictions are being applied dynamically to deal with the outbreak, and this may affect your ability to make use of our services.
Where possible, DNV GL offers to apply the CMC remote survey scheme. Further information may be found on our dedicated Internet page for CMC remote survey services and your local DNV GL point of contact (see our Office finder) can support you in utilizing remote surveys.
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>> PRESS CONTACT
Head of Media and Public Relations
DNV GL – Maritime
Phone: +49 40 36149 4856