Through this agreement, Hafslund has selected EDB as its strategic partner for both paper-based and electronic services. EDB already delivers e-billing services to Hafslund, which is Norway’s largest electricity supplier and has some 600 000 customers in its database. Generation of paper bills and coordination of meter reading forms with bills will now also be provided by EDB, along with an electronic archive for the client. The agreement includes an option for a two-year extension beyond the initial three years, and the specified services will be delivered to Hafslund by the EDB IT Operations arm.
“Together with price, EDB’s ability to handle large volumes, its high level of expertise and user-friendliness were crucial for our choice,” says contacts manager Sølvi Glevoll at Hafslund.
“The agreement with Hafslund is one of the largest in this area, and very important for us,” says John-Arne Haugerud, executive vice president for IT Operations at EDB. “It demonstrates once again that a growing number of customers are seeing the value of choosing our turnkey concept for e-business.”